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What our customers are saying

  • Our goal is to supply you with quality products and give you excellent customer service.
  • Below is real unsolicited feedback we have received from our customers.

We hope you will keep e-mailing us with your feedback.


Jamil, Telopea NSW...
Just wanted to say what a brilliant time I had dealing with the Aquarium Shop. Top flight product range, awesome prices, and best of all top notch customer service. I bought everything I needed for my first tank from these guys, except the fish and plants and couldnt be happier. I just wanted to highlight that after I placed my order and paid, Jonathan suggested I change my heater choice to something better suited (it was even cheaper, and I got some money back! What more could you ask for?) I am over the moon with the customer experience I've had with this company and would highly recommend them to any first timers!

Amy B from NSW...
I just wanted to thank you for your business! I recieved my products this afternoon and am extremely happy with both the quality of the products and the speedy service.
Thank you again

Jenny D from VIC...
Hi - my order arrived today! What a great website - easy to use and I saved over $40!
Getting the fish on the weekend - can''t wait. Jenny

Liz H from QLD...
Thank you for your quick response to my order which was delivered the next day. Great customer service! Cheers, Liz

Patrick F from NSW...
Would just like to thankyou very much for the great service and products which i recieved today in the mail! Packaged perfectly and delivered within two days to Sydney. Will be using this website many more times in the near future!
Thankyou very much, Patrick

Vincent T from NSW...
The items arrived today and the packaging was really neat and secured (thats before i ripped it open with excitement haha). Thanks to you i was able to test my new aquarium for the first time and i really appreciate your fast and friendly service.
Will definitely be back for more items when the tank is completely cycled.
I will be recommending your shop to all my mates. Vincent

W Adams from NSW...
Hey!
My order arrived today and I just wanted to say a huge thank you to your business for shipping so quickly. Your prices are great and the ease of which your shop works means I got everything I wanted quickly. You guys rock!
Fantasmogasm also wanted to say thanks, hes loving the new heater and plants! ( I think he might have a thing for the aquascaper)
Thank you!!

Linda M from NSW...
Hello, just wanted to let you know I received the backing paper. I'm very happy with your product and 1st class service, thank you. I guarantee I will shop with you again. Have a great day
Cheers Linda

D Henderson from WA...
Just a quick one to say that the speed of your delivery is awesome. Thanks

H Ferguson from QLD...
Just wanted to say how great you guys are, I''ve ordered quite a few things from you now and your service is exceptional also asked for information and you were very helpful wrote back providing information and web pages I could go too...so I''d just like to say Thanks alot and I''ll keep coming back...

Kelvin H from QLD...
I would just like to say my order arrived today,
I was pleased with your fast service and how well the goods were packed
thank you kinds regards Kelvin.

Marisa B from VIC...
Hi there,
Just wanted to say thank you so much for promptly posting the filter for my fish tank, which I ordered from your website last week. I'd asked it it were possible to post it ASAP as I'm about to head overseas and my old tank filter has just died - and I was really surprised (and happy!) that it arrived so quickly.
Thanks again for such speedy delivery - I really appreciate it!
Cheers, Marisa

Karen L from QLD...
Hi, Not an enquiry. Have to thank you for your exceptional service and super fast delivery. I was able to use the Melafix I ordered from you which resulted in the healing of my beloved 14" Chocolate Cichlid.
Keep up the great service.
Regards, Karen

Matt D from QLD...
Thanks for the incredibly fast delivery, I am massively impressed. I won't bother local pet stores anymore when I know I can order something in the space of 5 mins, and have it here on my desk before I even arrive at work the next morning! (Which is what happened... I'm still amazed!).
And that doesn't even include that fact that I saved money, and you had it all in stock. Just the Tuesday gone I raced home from work (pushbike), and drive to 4 local pet stores hoping to get some grass like aquarium plants, and the API Nitrate test kit. Not one of the stores had either of the products I wanted.
Thanks again. I'll definitely be a future customer. Matt

Nic R from WA...
all parts arrived safely today, packaging job was AAA+++. thanks alot for your help, my filter is running like new again and my carpet is dry!

Joe H from SA...
Hi, package arrived today, already fitted and working well.
Thank you for you service.
regards Joe

Sally J from QLD...
Hi Staff at the Aquarium shop
Wow great service thankyou - I ordered my products yesterday afternoon and they arrived this morning - Have a wonderful day Thanks again
Sally

Leesa W from QLD...
I have purchased several items through The Aquarium Shop over the last year and every time they have arrived in a few days and the quality is always great, I will continue to use The Aquarium Shop for my online purchases, as I am always happy with your products.

Kim W from NSW...
I just wanted to say thank you, this is the second time that i have bought from your online shop and i have been immensely pleased on both occassions. My packages have been packed well and sent promptly. I will be sure to recommend you to my friends and family, and no doubt purchase from you in the future. Keep up the good work,
Kim

Richard N from QLD...
Hi, Thanks the parcel arrived this morning. Thank you for your fast service. Sure we will do business again. Thanks
Richard

Donna F from NSW...
Hi
Just to say thank you. My order arrived to my home today which was very quick. Much appreciated.
Thanks, Donna

Kay E from QLD...
Thank you,
The order has arrived. In fact I can't quite believe it. You managed to get it to Brisbane overnight. This is the third or fourth time I have ordered products from you and it's always the same story: faultless service and delivery. Thank you very,very much from me and from Oscar and Lucinda, my discus.
All the best
Kay

Sheryl G from QLD...
I would like to thank you very much for the "so very prompt delivery and service" you provide to your customers...It's great!
Happy Customer
Sheryl Grenfell

Tyrone H from QLD...
Hi, recieved the items very fast and in good order.
cheers for your stella work, you def get number one spot for service and price
have a nice day
tyrone

Russ M from VIC...
Cheers, delivery was fast.
Russ.

Christine M from QLD...
Hello I would like to say thanks very much for your help the other day. I really appreciate the fish food you sent & the plant also the refund, Thanks again
Regards Christine

Joe H from NSW...
Hi, Just like to say thanks for providing great service..order came this morning.
Thanks again Joe

Jenny D from VIC...
Hi.thanks for the fast postage,will buy again.
Regards Jenny

Joan & Ken from QLD...
Order received yesterday 19th July. Thankyou for your prompt service.
Joan & Ken

David S from NSW...
Hello Aquarium Shop,
I'm happy to say I recieved my parcel today and I wanted to say thankyou for your speedy delivery.
Just wanted you to know I ordered the medium platform filter and to my surprise I received the large which will be great when I upgrade my tank from a 1foot to a 2foot.
Thankyou again, David.

Michael from ACT...
Brilliant!....a first time user of your site - Saved a bundle even with postage included. The same external pump/filter in Canberra was around the $200 mark , saved $80 + on that one item alone, plus whatever else I saved on my other fishy bits :) Delivery was faster than anticipated too, ordered on a Thursday arvo.....got it Monday! :)
Great service, good products, best price...doesn't get much better than that.

Sandra B from TAS...
Hi! just wanted to say thank you, for such a quick and easy process in buying from you online, my order arrived today, well packaged, which is greatly appreciated.
You have such good prices compared to a lot of Pet shops and aquarium shops, well done!!
Will come back to you regularly with my needs for my aquarium, thanks again
Great service!!! Thanks Sandra

John C from VIC...
Items arrived promptly.
Thanks for the great service. Regards,
John

Fran H from NSW...
Hi Order arrived, Fantastic Thank you, Fran

T Nguyen from VIC...
Cool thank you for your great service and product!

Bevan C from NSW...
Hi, Goods received in good order.
Thanking you
Bevan

Kathy B from NSW...
Thank you for your great service.My Parcel was recieved very very promptly.Many Thanks Kathy

Christopher F from VIC...
Good morning, Thanks so much for your communication it's a pleasure to do business with someone that appreciates it Thanks once again christopher

Zeta from QLD...
thanks for super fast delivery.Fish love it. zeta

Tracey C from QLD...
Thank you I have received my order. Will certainly let others know about your service. Many thanks.

Sheryl S from QLD...
To the aquarium shop. I have just used this site on the Internet for the first time. I could not be happier , what a fabulous site to save big dollars and get first rate advice!!!! Anyone who is interested in starting up any kind of fish tank and therefore buying equipment would be mad not to shop with them!! Super fast delivery, cheap postage, and the same advice you will get from fish junkies on the net that know it all !!!!!!!!!!!!!!!! not from the retailers that just want sales. THANK YOU THE AQUARIUMSHOP.COM.AU Sheryl Gold Coast

Jess H from VIC...
My order arrived today - thanks! Jess

Christine M from QLD...
Hi
My Package arrived in just 2 days, I am most impressed with your service and will be more than happy to deal with you again
Regards Christine M

Gillian D...
Thank you very much for your prompt response and advice.
Your site is very impressive (one of the best I've seen) and my husband and I have Paypal accounts and will purchase one of the air pumps and stones you have suggested. We will keep the site bookmarked for our other fish needs!
Enjoy your weekend, Gillian

Julie W from QLD...
Many thanks - much appreciated!
Julie

Penelope M from VIC...
hi, I just wanted to say thankyou. I recently received my filter and accessories in perfect condition along with free upgrade of cotton wool in speedy time. As shopping on the net can be risky it was nice to receive these items at reasonable prices. Thanks Again.Penelope

Chris W from NSW...
Thank you - excellent service - the order arrived yesterday!
Mick - my Siamese Fighting Fish - loves it. I haven't been able to get him to eat anything else and had run out of that particular food, so you may have saved his life.
Cheers, Chris.

George G from VIC...
Hi there, First and foremost, thank you for your excellent service! My last purchase from your store was a pleasure, staff offered great advice, prices are right, and I was amazed at how well packed the goods arrived.

Elise C from VIC...
Hi, Brilliant service and a great experience, I wish all online aquarium shops are this good. Will be shopping with you again. Thanks Elise

Melissa R from QLD...
Wow ! very impressed with price and recieved item the next day, i will be buying from you from now on and reccomending you to all !
Thanks so much !
cheers, thanks again for your 1st class service ! melissa r.

Jethro K from NSW...
Hi, I ordered an API Reef Master Test Kit from your online store yesterday - WOW! I got it this morning. Thanks for the awesome service!
Thanks, Jethro

Jo C from SA...
Just wanted to say a big thank you for the very prompt service in getting my order to me. Extremely pleased with packaging, products, the prices and the fact that I can pay by direct deposit (not credit card). Well done! Will be using your services again and have already recommended you to others. Keep up the excellent service!
Jo

Ralph B from TAS...
I have recieved the skimmer and it is working better than I expected. Thank you

R Willis from NSW...
hello
Just letting you know i have received my package. Thanks for your great services again.
Brandon

D N from VIC...
my order arrived today! i couldn't believe u serve soo fast. no more dead fish in my home, Thank you soo much!

L Wells from QLD...
Hey guys, I received my order today, I am very impressed with the cheap prices, prompt delivery and the way it was packed..great job guys! Will definitely shop here again! Keep up the good work! Cheers.

Robert B from NSW...
Just a quick thank you for my order, every thing arived in good condition very well packed Keep up the good work Regards Robert

R Willis from NSW...
Hi. My name is Rien Willis from Narromine in central NSW. A couple of weeks ago I rang your shop and spoke to a very helpful gentleman. I had a big problem with my goldfish aquarium. One of my fish had a big bacterial infection thing on her back and I got some Melafix from your shop to try and fix the problem. I would just like to say a big thankyou as the infection is almost gone completely - I can see her scales again and she is much happier. He also helped me with some nasty water problems and filter problems and everything is getting so much better. The fish are happier in themselves, their colours are better and my little golden sucking catfish are heaps better too - they are being very social now and playing a lot. Anyway, a big thankyou to your shop - I am most appreciative. So are my fish. Thankyou.

Peter W from QLD...
gday guys i recieved the items i bought they are awesome and i will definately use you guys again thanx heaps

Sandy D from VIC...
My order arrived Friday morning
Many thanks for you prompt and efficient service
Regards Sandy

Tim S from NSW...
Order arrived today. All in good order.
Thanks so much it's a pleasure doing business with you.

Samantha A from NSW...
Hello, I just wanted to say thanks for the great order. It was delivered and processed very quickly. My plants will grow great now.

Jenni A from NT...
Hi, I have made 2 orders in the past couple of weeks. I would like to say how impressed I am with the service I have received.From the quick turn around time of orders to the fantastic way in which they are packed.Thankyou very much to all. I will definitely be back very soon..Jenni

Leslie F from NSW...
Hi
This is the second time i have ordered products from you. I just want to say thank you for the excellent service. Bargain prices and great shipping prices. Items always arrive quickly and safely.
I will definately be back often.

Ian M from NSW...
Thank you for your swift despatch. Ian

Dino A from QLD...
Items were received on Wednesday morning. All good thank you (again) for another excellent service.
Cheers Dino

Caroline R from QLD...
Thank you so much. My order arrived safely today. I'm very pleased with your prompt service.

Deb M from QLD...
Just wanted to say a quick thanks for great products and service. Very fast and easy. I will be back.

Michael G from VIC...
Thanks for doing business with us. got the products very happy. no fuss will do business again. Thanks Michael.

Jo G from VIC...
Thank you for another professional transaction. The parcel arrived this morning.
Kind regards, Jo

Des J from NSW...
Hi Guys
This is the 2nd order I have placed with you and I must say in both cases you service has been the best I have dealt with ,shipping was quick in both cases and even taking care in packing, well done guys and thank you for taking care, I wish other companies where as good.
Regards Des

Chris H from SA...
Thank you for your excellent customer service i have been very happy with all services you provided and will definatey purchase from you again in the near future, i will also recomend your company to my friends and family thank you chris.

Ryan L from NSW...
Just let you known i have just receive my order this morning, and really happy with that, well packing. I will keep going purchase from you guys.
Cheers, Ryan

Shane M from QLD...
hi just wanted to thank you for the stuff i recieved the other day,it was great buying through you it only cost me half the amount that i would have paid at the pet shops in toowoomba .i will definately do buisness again with you
cheers shane

Neil L from VIC...
Thankyou for my order of Melafix & Pimafix, you have great service at a great price.
Keep Up The Good Work!

Grant V from SA...
Fish tank heater arrived this morning.thanks very much for your service.we will recommend you to other people. Grant

More testimonials...
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