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What our customers are saying

  • Our goal is to supply you with quality products and give you excellent customer service.
  • Below is real unsolicited feedback we have received from our customers.

We hope you will keep e-mailing us with your feedback.

Recent testimonials

Don from NSW...
Just a quick thank you for your enthusiastic customer service and professionalism. Pump received today and installed an hour later, Only a small DIY water feature but amazing how it attracts the birds.Just the sound of running water...great. Bookmarked you for any future requirements. Thanks again

Miranda from QLD...
Thank you so much again! I am so impressed with your customer service and willingness to help! If we need anything in future, you will be the first place we look! :)

Roger from NSW...
I just wanted to thank your shop for the quick service of my order. Other companies are saying that is taking longer because of the effects from Covid. It came in two days.
Thank you for your awesome service

Matthew from the USA...
Hi Jonathan, I purchased 2 of your filter strainers for my fish tanks. I spent SO MUCH TIME looking for for the exact ones I wanted. I found your website and you had EXACTLY what looking for! Also, the wait time for delivery was faster than I thought. Thank you so much! Matthew

Gaylene from New Zealand...
Hi Guys
My order arrived Friday super fast shipping, Heater and co2 checker are perfect Work Great, Thanks Guys. Many Thanks
Kind Regards, Gaylene

Richard from WA...
Just a quick note to thank you, the item arrived last Wednesday via express post.
Very much appreciated and a pleasant surprise.

Paul from QLD...
I would just like to thank you and your team for a great service and processing my last couple of orders these last few weeks, is much appreciated.
Been in home isolation for 14 days due to work, I have had extra time to play around with my tanks, I came home to my molly tank full of fry and had to change my filter as my existing internal filter was too powerful and sucking in the fry, your processing my order and it being on my doorstep within days is fantastic service and saved most of the fry lol.
Look forward to continuous business in the future and it's a great feeling to use an Aussie local business.
One happy customer

Jeff from QLD...
Thank you for your excellent service and smart packaging for the tubes.
Kind Regards

Steve from NSW...
Thanks for getting back to me so quick you're a legend. Honestly your range of products is second to none so I'll be using you guys from now on.
Have a good one mate thanks!

Narelle from NSW...
Good morning
I just received the 2 pumps you sent. I really appreciate the extra padding in the packaging and the separate padding for the impellor.
They have arrived safe and all in good working order. I can now install them and finish my client’s tank.
Thank you so much for the speedy and professional way you resolved the issue. I will certainly be an ongoing customer.
I wish you a great day and again a big thank you.
Kindest Regards

Michelle from NSW...
Just a quick email to let you know that my mother received her order on Lord Howe Island Friday (yesterday). Everything was perfect and she has let others know of your great service. Thank you and it looks like you will hearing more from us. Greatly appreciate your time in speaking with me and your assistance with placing my order.
Thanks again

Paul from QLD...
Good morning
I would just like to thank you for such prompt service and excellence, what a pleasure to order more products from you, so fast and easy.
And when I say fast I mean ordered Wednesday arrived at my doorstep Friday morning, although I am out near Toowoomba close by, it's still a great service.
Kind Regards

Blake from QLD...
I am writing this email to exspress how wonderful and delighted I was with your service this afternoon. I am not only pleased with the response time of placing and picking an order, but the service I received when picking up my order. It was great to look around and see all the wonderful products and discover so many more new ones.
I can happily say that it was great doing business with you and I will happily be a returning customer in the future.
Many thanks,

Kaz from NSW...
Thank you, I am truly gob smacked at the outstanding after sale service that you provide. I will be recommending you to everyone....10 out of 10.

Walter from NSW...
Many thanks for your super-fast service...Keep healthy and have an enjoyable day!

Jey from NSW...
Hi, I received the parcel in good condition. No spills...... Keep up your excellent , prompt service.
Regards Jey.

John from NT...
Hi, Just a quick thank you for your service and advice, the light and heater arrived yesterday and all works well. Again thank you, Cheers John!

Wendy from WA...
Hi, I just wanted to thank you again for sending the small pump to me so promptly – it arrived at home yesterday and I brought it in to work this morning so it’s now working wonderfully in the small tank. I didn’t need to wait long at all which is unusual considering we’re on the other side of the country! I appreciate your great service (which is why I keep returning to your site)!!.
Have a great week.
Cheers, Wendy

Steve from the USA...
I received the delivery and the box with the two 'Betta Strike Reflective Mirrors' yesterday. The box and the mirrors made the trip from Australia absolutely perfectly !!!!!
Thank you for all your help and all your patience, it was great doing business with you and The Aquarium Shop Australia.
Thank you again, Steve

Neil from NSW...
Received my order today, Friday, am impressed by the professionalism of your organisation - thanks very much.
Cheers - Neil

Tiffany from VIC...
Just thought I would let you know that my order arrived the other day and I have finally got around to opening it. The envelope arrived without any damage or problems and a bit quicker than I had expected plus the postage discount was a nice surprise. My fish will be happier now that I am able to start changing my filter media over for new, clean ones. Will definitely be ordering my next lot of filter supplies from you!

Pitchayada from NSW...
Thanks again for all of your help over the phone. Just finished setting up everything and the clips you provided worked great! Hopefully the fish are happier now with a canister filter as opposed to just an aerating pump of the pond one!

Carrie from NT...
My order arrived today, very happy thank you!! That size vacuum is perfect, thanks so much!
Will be in touch soon for some filter parts.
Cheers, Carrie

Carla from NSW...
I just wanted to thank you for rushing my order to me yesterday. It arrived today, super fast. I can't thank you enough, my daughter's birthday is on the weekend and she is going to be so excited when she receives her Spongebob aquarium scene.

Jamil from NSW...
Just wanted to say what a brilliant time I had dealing with the Aquarium Shop. Top flight product range, awesome prices, and best of all top notch customer service. I bought everything I needed for my first tank from these guys, except the fish and plants and couldnt be happier. I just wanted to highlight that after I placed my order and paid, Jonathan suggested I change my heater choice to something better suited (it was even cheaper, and I got some money back! What more could you ask for?) I am over the moon with the customer experience I've had with this company and would highly recommend them to any first timers!

Amy B from NSW...
I just wanted to thank you for your business! I recieved my products this afternoon and am extremely happy with both the quality of the products and the speedy service.
Thank you again

Jenny D from VIC...
Hi - my order arrived today! What a great website - easy to use and I saved over $40!
Getting the fish on the weekend - can''t wait. Jenny

Liz H from QLD...
Thank you for your quick response to my order which was delivered the next day. Great customer service! Cheers, Liz

Patrick F from NSW...
Would just like to thankyou very much for the great service and products which i recieved today in the mail! Packaged perfectly and delivered within two days to Sydney. Will be using this website many more times in the near future!
Thankyou very much, Patrick

Vincent T from NSW...
The items arrived today and the packaging was really neat and secured (thats before i ripped it open with excitement haha). Thanks to you i was able to test my new aquarium for the first time and i really appreciate your fast and friendly service.
Will definitely be back for more items when the tank is completely cycled.
I will be recommending your shop to all my mates. Vincent

Trev from WA...
Thank you, I got the part on Friday and fitted and it's working awesome again, thank you so much mate, will be recommending your service to friends.
Cheers Trev

W Adams from NSW...
My order arrived today and I just wanted to say a huge thank you to your business for shipping so quickly. Your prices are great and the ease of which your shop works means I got everything I wanted quickly. You guys rock!
Fantasmogasm also wanted to say thanks, he’s loving the new heater and plants! ( I think he might have a thing for the aquascaper)
Thank you!!

Linda M from NSW...
Hello, just wanted to let you know I received the backing paper. I'm very happy with your product and 1st class service, thank you. I guarantee I will shop with you again. Have a great day
Cheers Linda

D Henderson from WA...
Just a quick one to say that the speed of your delivery is awesome. Thanks

H Ferguson from QLD...
Just wanted to say how great you guys are, I''ve ordered quite a few things from you now and your service is exceptional also asked for information and you were very helpful wrote back providing information and web pages I could go I''d just like to say Thanks alot and I''ll keep coming back...

Kelvin H from QLD...
I would just like to say my order arrived today,
I was pleased with your fast service and how well the goods were packed
thank you kinds regards Kelvin.

Marisa B from VIC...
Hi there,
Just wanted to say thank you so much for promptly posting the filter for my fish tank, which I ordered from your website last week. I'd asked it it were possible to post it ASAP as I'm about to head overseas and my old tank filter has just died - and I was really surprised (and happy!) that it arrived so quickly.
Thanks again for such speedy delivery - I really appreciate it!
Cheers, Marisa

Karen L from QLD...
Hi, Have to thank you for your exceptional service and super fast delivery. I was able to use the Melafix I ordered from you which resulted in the healing of my beloved 14" Chocolate Cichlid.
Keep up the great service.
Regards, Karen

Matt D from QLD...
Thanks for the incredibly fast delivery, I am massively impressed. I won't bother local pet stores anymore when I know I can order something in the space of 5 mins, and have it here on my desk before I even arrive at work the next morning! (Which is what happened... I'm still amazed!).
And that doesn't even include that fact that I saved money, and you had it all in stock. Just the Tuesday gone I raced home from work (pushbike), and drive to 4 local pet stores hoping to get some grass like aquarium plants, and the API Nitrate test kit. Not one of the stores had either of the products I wanted.
Thanks again. I'll definitely be a future customer. Matt

Nic R from WA...
all parts arrived safely today, packaging job was AAA+++. thanks alot for your help, my filter is running like new again and my carpet is dry!

Joe H from SA...
Hi, package arrived today, already fitted and working well.
Thank you for you service.
regards Joe

Sally J from QLD...
Hi Staff at the Aquarium shop
Wow great service thankyou - I ordered my products yesterday afternoon and they arrived this morning - Have a wonderful day Thanks again

Leesa W from QLD...
I have purchased several items through The Aquarium Shop over the last year and every time they have arrived in a few days and the quality is always great, I will continue to use The Aquarium Shop for my online purchases, as I am always happy with your products.

Kim W from NSW...
I just wanted to say thank you, this is the second time that i have bought from your online shop and i have been immensely pleased on both occassions. My packages have been packed well and sent promptly. I will be sure to recommend you to my friends and family, and no doubt purchase from you in the future. Keep up the good work,

Richard N from QLD...
Hi, Thanks the parcel arrived this morning. Thank you for your fast service. Sure we will do business again. Thanks

Donna F from NSW...
Just to say thank you. My order arrived to my home today which was very quick. Much appreciated.
Thanks, Donna

Kay E from QLD...
Thank you,
The order has arrived. In fact I can't quite believe it. You managed to get it to Brisbane overnight. This is the third or fourth time I have ordered products from you and it's always the same story: faultless service and delivery. Thank you very,very much from me and from Oscar and Lucinda, my discus.
All the best

Sheryl G from QLD...
I would like to thank you very much for the "so very prompt delivery and service" you provide to your customers...It's great!
Happy Customer
Sheryl Grenfell

Tyrone H from QLD...
Hi, recieved the items very fast and in good order.
cheers for your stella work, you def get number one spot for service and price
have a nice day

Russ M from VIC...
Cheers, delivery was fast.

Christine M from QLD...
Hello I would like to say thanks very much for your help the other day. I really appreciate the fish food you sent & the plant also the refund, Thanks again
Regards Christine

Joe H from NSW...
Hi, Just like to say thanks for providing great service..order came this morning.
Thanks again Joe

Jenny D from VIC...
Hi.thanks for the fast postage,will buy again.
Regards Jenny

Joan & Ken from QLD...
Order received yesterday 19th July. Thankyou for your prompt service.
Joan & Ken

David S from NSW...
Hello Aquarium Shop,
I'm happy to say I recieved my parcel today and I wanted to say thankyou for your speedy delivery.
Just wanted you to know I ordered the medium platform filter and to my surprise I received the large which will be great when I upgrade my tank from a 1foot to a 2foot.
Thankyou again, David.

Michael from ACT...
Brilliant!....a first time user of your site - Saved a bundle even with postage included. The same external pump/filter in Canberra was around the $200 mark , saved $80 + on that one item alone, plus whatever else I saved on my other fishy bits :) Delivery was faster than anticipated too, ordered on a Thursday it Monday! :)
Great service, good products, best price...doesn't get much better than that.

Sandra B from TAS...
Hi! just wanted to say thank you, for such a quick and easy process in buying from you online, my order arrived today, well packaged, which is greatly appreciated.
You have such good prices compared to a lot of Pet shops and aquarium shops, well done!!
Will come back to you regularly with my needs for my aquarium, thanks again
Great service!!! Thanks Sandra

T Nguyen from VIC...
Cool thank you for your great service and product!

Kathy B from NSW...
Thank you for your great service.My Parcel was recieved very very promptly.Many Thanks Kathy

Christopher F from VIC...
Good morning, Thanks so much for your communication it's a pleasure to do business with someone that appreciates it Thanks once again christopher

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