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Refunds & Exchanges

Most popular
AU$27.50
Hailea Air Pump ACO-5503 Aquarium Air Pump
Hailea Air Pump ACO-5503 Aquarium Air Pump
Twin outlet - 198L/Hr
AU$28.50
UV Light Tube Replacement 5 watt Low Voltage 12v
UV Light Tube Replacement 5 watt Low Voltage 12v
Replacement bulb suit AquaPro All in One 1000 (GRECH WTCUH5L/12V)
AU$79.95
Was AU$89.95
Saving AU$10.00
API Freshwater Master Test Kit
API Freshwater Master Test Kit
Over 800 Tests
AU$55.05
Bioscape Velocity Internal Filter 1500L
Bioscape Velocity Internal Filter 1500L
1500 litres p/h suitable up to 150L tank (C15400)
AU$25.10
Bioscape/Aqua Pro Impeller Assembly for 1800/2200/2200 UV
Bioscape/Aqua Pro Impeller Assembly for 1800/2200/2200 UV
Aquarium filter part for Aqua Pro canister filter (RP187B/RP188B)
AU$42.95
Salinity Refractometer
Salinity Refractometer
with Automatic Temperature Compensation (ATC)
AU$264.95
Hikari Gold Koi Fish Food Medium Pellet 10kg
Hikari Gold Koi Fish Food Medium Pellet 10kg
5.0-5.5mm floating pellet bulk fish food
All refunds will be made by PayPal or Bank Deposit.
Refunds made back to PayPal accounts with be immediate but Credit Card can take 5-7 business days

Faulty products

  • In the unfortunate case where your product is defective having carefully followed the manufacturer instructions then please contact us immediately and return the product to us within 14 days of receiving the goods.

    At the discretion of the Aquarium Shop Australia (The Giving Life Foundation) we will:
    - Give you a refund for the defective product or
    - Exchange it for the same product, or replace just the faulty part to ensure the complete product is functioning again.

    If your item is faulty we will also credit you the return shipping costs.

Product exchange

  • Please contact us within 14 days of receiving your order.
  • Please ensure the product(s) is undamaged, unused, intact and in a suitable state to be resold.
  • If upon return the product is damaged in transit then at our discretion we may not be able to accept as an exchange. 
  • Shipping costs from the original purchase will not be refunded.

Address for returns

The Giving Life Foundation
P O Box 898
Sanctuary Cove 4212
QLD
Australia
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