Refunds & Exchanges
Most popular
UV Light Tube Replacement 5 watt Low Voltage 12v
Replacement bulb suit AquaPro All in One 1000 (GRECH WTCUH5L/12V)
K24 Digital Water Flow Meter Vertical Type
Suitable for a range of liquids including salt and freshwater
Aqua Zonic Super Sun T5 Tube 1150mm 54w
Superior 12000K light for fresh water planted aquarium, marine and tropical aquarium
PondMAX PV350L Pond Vacuum
With large 35L canister capacity (PV-350L). Best suited to small to medium ponds
All refunds will be made by PayPal or Bank Deposit.
Refunds made back to PayPal accounts with be immediate but Credit Card can take 5-7 business days
P O Box 898
Sanctuary Cove 4212
QLD
Australia
Refunds made back to PayPal accounts with be immediate but Credit Card can take 5-7 business days
Faulty products
- In the unfortunate case where your product is defective having carefully followed the manufacturer instructions then please contact us immediately and return the product to us within 14 days of receiving the goods.
At the discretion of the Aquarium Shop Australia (The Giving Life Foundation) we will:
- Give you a refund for the defective product or
- Exchange it for the same product, or replace just the faulty part to ensure the complete product is functioning again.
If your item is faulty we will also credit you the return shipping costs.
Product exchange
- Please contact us within 14 days of receiving your order.
- Please ensure the product(s) is undamaged, unused, intact and in a suitable state to be resold.
- If upon return the product is damaged in transit then at our discretion we may not be able to accept as an exchange.
- Shipping costs from the original purchase will not be refunded.
Address for returns
The Giving Life FoundationP O Box 898
Sanctuary Cove 4212
QLD
Australia
Copyright (c) 2024 The Aquarium Shop All rights reserved.